Help Center
COOKIECASE FAQs™
SHIPPING INFORMATION : The carrier is YunExpress. Shipping times vary according to the destination of your package. SHIPPING PRICE : Free, we send packages free of charge. TRACKING : You can find your tracking number in the shipping confirmation email.
DELIVERY TIME
USA & Canada : Standard Secured Shipping & Insurance takes 5-7 business days for delivery
AUSTRALIA & New Zealand : Standard Secured Shipping & Insurance takes 5-8 business days for delivery
U.K & EUROPE : Standard Secured Shipping & Insurance takes 5-8 business days for delivery
Others Countries : Standard Secured Shipping & Insurance takes 7-12 business days for delivery
- PROBLEM SOLUTIONS : In some special cases, if your tracking information is not updated for several days, contact our support for a refund or resend your package.
We provide tracking for every order. Tracking will be available once your product is shipped.
Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied.
If the item has already shipped, please email info@cookiecase.co
All you need to do is send us an email with the subject line "CANCEL"
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information.
Notify us immediately via email at info@cookiecase.co
If the address is wrong, we can correct this within 24 hours.
If this happens to you, please contact us at info@cookiecase.co with:
- Your order number.
- Photo with damaged product